Refund policy


Consumers are any natural persons who enter into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.

Right of withdrawal

You have the right to withdraw from this contract within 1 month without giving any reason.

The withdrawal period is 1 month from the day,

  • on which you or a third party named by you, who is not the carrier, took possession of the last item.
  • in the case of orders consisting of multiple partial shipments: on which you or a third party named by you, who is not the carrier, took possession of the final partial shipment or the last item.

For faster processing of returns, please use the following return address:

HUBNER GROUP / EUROCOMMERCE
MEDIARATH
Rauschwalder Straße 48B
02826 Görlitz
Germany

To exercise your right of withdrawal, you may also use our return portal:

https://account.mediarath.de

Alternatively, you may declare your withdrawal by means of a clear statement (e.g. by letter or e-mail). Written notice of withdrawal should be sent to:

mediarath – Martin Damrath
Schöneberger Straße 75d
22149 Hamburg
Germany

E-Mail: widerruf@mediarath.de

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to the above return address without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Submit a return request via your customer account

You can easily request a return online through your customer account:

https://account.mediarath.de

  • Log in to your customer account using your e-mail address.
  • Enter the verification code sent to you by e-mail.
  • Select the relevant order.
  • Choose the items you would like to return.
  • Select a return reason and optionally add a note.
  • Click "Request return".

After reviewing your request, you will receive further return instructions by e-mail.

Model withdrawal form


(If you wish to withdraw from the contract, please complete and return this form.)

Written notice of withdrawal to:

mediarath – Martin Damrath
Schöneberger Straße 75d
22149 Hamburg
Germany

E-Mail address: widerruf@mediarath.de

Please note: Different return address for goods returns.

HUBNER GROUP / EUROCOMMERCE
MEDIARATH
Rauschwalder Straße 48B
02826 Görlitz
Germany

- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)

- Ordered on (*) / received on (*)

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper)

- Date

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(*) Delete as appropriate.